![]() Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. If you are familiar with how to save files to the desktop then you can skip this step. Please feel free to ask any questions, especially if you are having problems with my instructions.Īll tools that I have you download should be placed on the desktop unless otherwise stated.You will be able to request that the topic be re-opened by sending me a PM (Personal Message) or PM a moderator. You have 4 days to reply to each post or the topic will be closed.If you use your recycle bin as an archive and do not wish this to be emptied, please let me know. It's very likely that part of our cleanup will include emptying your recycle bin.Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.Any fixes provided by myself are for this log file only and should not be used on any other systems.Access to these instructions may not be available in Safe Mode. I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode.Read the ENTIRE post BEFORE performing any steps so you understand all that needs to be done. Please read all instructions and fixes thoroughly.My name is Brian, and I would be happy to look into your issue.
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