The other, possibly related problem is that I get an error window on boot-up telling me that OneDrive does not start up and the suggestion is that I re-install it. NetFramwork and suggested that I contact HP support. The tech support suggested that the problem may be with. Working further with tech support, I discovered that when I created a new user I was able to download and install that software. It failed, unable to download the necessary installation files. I called support for that software and as directed by them, I uninstalled the software and did some file clean-up I then shut down and after a 15 second delay re-booted and tried to re-install. I was able to install a few applications, but last night one of them stopped working - it just froze up when I entered my password to connect to the internet. This is a new computer that I am still trying to configure for my work. But my primary problem is inability to install software. Two problems arose at about the same time so I will describe both.
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